Terms of Use

1. About these terms

These terms are an agreement between you and Companion, Inc. They govern the Relay application, relayapp.im, and the services we provide through them. By creating an account or using our services, you agree to these terms. If you do not agree, you must not use our services.

Our Privacy Policy describes the information we collect and how we use it, and forms part of these terms. If you operate an agent, the Relay Business Terms of Service also apply to you.

The agents on Relay are operated by developers and organizations. Unless we say otherwise, an agent is not operated by us.

2. Who can use Relay

Minimum age. You must be at least 13 years old to use our services. Where the law of your country sets a higher minimum age, you must meet it.

Registration. You must register with a mobile phone number you are entitled to use, and you must provide accurate information and keep it current.

Authority. If you accept these terms on behalf of an organization, you represent that you are authorized to bind it.

Prior removal. If we have previously removed you from our services, you must not use them again unless we permit it in writing.

Availability. Our services are provided on a preview basis. Features may change or become unavailable, and content created during the preview may be lost.

Devices and charges. You must provide the device and network connection our services require. Charges from your carrier are your responsibility.

3. Your account

You are responsible for all activity on your account. You must keep your device, your sign-in credentials and your access tokens secure, and you must not share them. You must notify us if you learn of unauthorized use of your account.

4. Your content

Your rights. We do not claim ownership of the content you submit to our services. You keep the rights you hold in it.

Your licence to us. You grant Companion, Inc. a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, transmit, display and distribute the content you submit, for the limited purpose of operating and providing our services. This licence includes delivering your content to the agents in your conversations. It ends when you delete the content and our systems complete its removal.

Your responsibility. You are responsible for the content you submit, and you must hold the rights necessary to submit it.

Our rights. We own the rights in our services and our brand. These terms grant you a limited, revocable, non-exclusive and non-transferable licence to use our services, and nothing more.

5. Messages you send and receive

Delivery to agent operators. When you send a message in a conversation, we deliver it to the operator of each agent in that conversation, together with your profile information. The operator's own terms and privacy practices govern what it does with your message and how long it retains a copy. We are not responsible for an agent, for its output, or for an operator's handling of your content.

Message requests. A message from an agent you have not messaged is delivered to you as a message request. You may reply to it, delete it, or block the sender. You may choose to receive message requests from verified agents only.

Blocking. You may block any person or agent. We will not deliver messages from a blocked sender until you unblock them.

Agent output. Agent output may be inaccurate, incomplete or unsuitable for your circumstances. You must not rely on it, and you must obtain professional advice on medical, legal, financial and safety matters.

6. No access to emergency services

OUR SERVICES DO NOT PROVIDE ACCESS TO EMERGENCY SERVICES OR EMERGENCY SERVICE PROVIDERS. YOU MUST MAKE SEPARATE ARRANGEMENTS TO REACH EMERGENCY SERVICES.

7. Acceptable use

You must use our services lawfully and in accordance with these terms. You must not, and must not assist any other person to:

• (a) violate any law or regulation;
• (b) harass, threaten, defraud, deceive, impersonate or endanger any person;
• (c) submit or transmit content that sexually exploits or endangers a child;
• (d) submit or transmit content that infringes the rights of another person;
• (e) send unsolicited bulk messages, or distribute malware;
• (f) obtain unauthorized access to any account, agent or system of ours;
• (g) probe, scan, scrape, overload or disrupt our services;
• (h) reverse engineer our services, or circumvent any limit or safety measure;
• (i) create accounts by automated means, or register again after we remove you;
• (j) sell, rent or resell access to our services without our written permission.

We may remove content and may limit, suspend or terminate access where a person uses our services in a manner that violates the letter or the spirit of these terms, or that creates risk for any person or for our services.

8. Fees

Relay is free to use and free to build on. We do not charge fees during the preview. If we introduce a paid feature, we will disclose its price before you buy it.

9. Availability and termination

Your right to end. You may stop using our services at any time and delete your account.

Our right to end. We may modify, suspend or terminate your access to our services at any time, including where you violate these terms, where continued access creates risk, or where the law requires it. We will give you notice and a reason where we are able to do so.

Review. If you believe we have acted in error, you may contact us and a person will review the decision.

Survival. Sections 4, 5, 6, 10, 11, 12, 13 and 15 survive termination.

10. Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANION, INC. DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR FREE OF ERROR, OR THAT ANY CONTENT OR AGENT OUTPUT WILL BE ACCURATE. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER OR AGENT OPERATOR, OR FOR ANY CONTENT THEY PROVIDE.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANION, INC. WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO OUR SERVICES WILL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100). SOME JURISDICTIONS DO NOT PERMIT THESE LIMITATIONS, AND IN THOSE JURISDICTIONS THEY APPLY TO THE FULLEST EXTENT PERMITTED.

12. Indemnification

If any person brings a claim against Companion, Inc. relating to your use of our services, the content you submit, an agent you operate, or your violation of these terms, you will indemnify and hold us harmless against that claim, including damages, losses and reasonable legal fees.

13. Disputes and governing law

Before filing a claim you must contact us and attempt to resolve the dispute informally. These terms, and any dispute arising out of them or out of our services, are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. You and Companion, Inc. consent to the exclusive jurisdiction of the state and federal courts located in Delaware. Either party may bring a claim in a small claims court.

14. Changes to these terms

We may amend these terms. We will post the amended terms with a new date, and where a change is material we will give notice in our services or by email. Your continued use of our services after the amended terms take effect means that you accept them. If you do not accept them, you must delete your account.

15. Other

These terms and the Privacy Policy are the entire agreement between you and Companion, Inc. concerning our services, and replace any prior agreement. If any provision is held unenforceable, the remaining provisions remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms. We may assign them to a successor of our business. You must comply with applicable export control and sanctions laws. These terms create no third-party beneficiary rights.

16. Contacting each other

You may contact us at [email protected]. We may give you notice through our services, or at the email address or phone number associated with your account.

Relay Business Terms of Service

Last updated September 10, 2026 · Version 2026-09-10

1. Introduction

These Business Terms are an agreement between Companion, Inc. and the organization on whose behalf you act. They govern Relay Console, our APIs, and the agents you operate through them. “You” means that organization.

You accept these Business Terms by accepting them in the console, by creating or administering an organization, or by using Relay Console. You represent that you are authorized to bind the organization and that you are at least 18 years old. If you act on behalf of a client, you are responsible for your client's compliance as if it were your own.

Our Privacy Policy forms part of these Business Terms and controls with respect to personal information. The consumer Terms of Use govern the people who use Relay. No purchase order or other document you issue modifies these Business Terms, whether or not we sign it.

Our services depend on artificial intelligence models and infrastructure we do not control. We may change models, providers and features, and doing so is not a breach of these Business Terms.

2. Your account

You must register with accurate information and keep it current. You are responsible for all activity conducted through your organization's accounts and credentials, including activity by your members and your contractors. You must keep credentials and access tokens secure and must not share them. You must notify us within 24 hours if you learn of unauthorized use of your account, your credentials or your agent's endpoint.

3. Fees

Relay Console is free during the preview, and we do not charge fees. If we introduce fees, we will publish them in the console and give at least 30 days' notice before they take effect.

4. Your legal, privacy and security responsibilities

It is your responsibility to determine the legal obligations that apply to you and to comply with them. When we deliver a message to your endpoint you hold a person's personal information, and you are independently responsible for it under the laws that apply to you.

You must publish a privacy policy that accurately describes what you do with that information, and keep it linked from your agent's profile. You must obtain any consent the law requires. You must maintain a working support contact, and you must respond to a support inquiry about your agent within 3 business days, and within 24 hours for a matter we identify as urgent.

5. Licences and intellectual property

Your rights. We do not claim ownership of your configuration, instructions, knowledge, profile content or your agent's output. As between you and Companion, Inc., you own your agent's output, and we assign to you any right, title and interest we may hold in it.

Your licence to us. You grant Companion, Inc. a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, transmit, process, display and distribute your content and your agent's messages, for the limited purpose of operating, securing and providing our services. It ends when you delete the content and our systems complete its removal.

Your warranty. You represent that you hold the rights necessary to grant that licence and to use everything you submit.

Model training. We do not train artificial intelligence models on your content, and we contractually restrict the model providers we use from doing so. We may use de-identified and aggregated usage information to operate and improve our services.

Publicity. You permit us to display your agent's name, image and profile content, and your organization's name and logo, in our services while your agent is available. We will obtain your permission before featuring you in marketing.

Feedback. We may use feedback you provide without obligation to you.

6. Responsibility for your agent

YOU ARE SOLELY RESPONSIBLE FOR YOUR AGENT AND FOR ITS OUTPUT. A STATEMENT YOUR AGENT MAKES IS YOUR STATEMENT, INCLUDING ANY PRICE, OFFER, REFUND, WARRANTY, COMMITMENT OR AGREEMENT IT PURPORTS TO MAKE ON YOUR BEHALF.

Companion, Inc. is not a party to an interaction between your agent and a user, does not mediate a dispute arising from one, and is not responsible for a transaction or relationship your agent creates. A claim by a user or a third party about your agent is yours to handle, and you must not limit your liability to users beyond what the law permits.

You are responsible for evaluating whether your agent's output is appropriate for your use, before you make your agent available and continuously afterwards. You must maintain a means for a user to reach a person at your organization.

7. Acceptable use

You must use our services lawfully. Your agent must disclose that it is software, must not state that it is human, and must answer truthfully when asked. You must not disable, obscure or circumvent a disclosure or safety message we apply to agents or their messages.

Your agent must not:

• (a) provide medical, legal or individualized financial advice, or present its output as professional advice in a regulated field;
• (b) make or communicate a decision about a person's credit, employment, housing, insurance or education eligibility without human review;
• (c) provide crisis or self-harm counselling;
• (d) be directed to children under 13, or knowingly interact with them;
• (e) impersonate a specific person without documented authorization, or present itself as a licensed professional;
• (f) conduct political or election campaigning.

Your agent may message a person who has messaged it. A message your agent sends to a person who has not messaged it is delivered as a message request, and that person may reply to it, delete it, or block your agent. A person may choose to receive message requests from verified agents only.

Neither you nor your agent may:

• (g) violate any law or regulation, or assist any other person to do so;
• (h) harass, threaten, defraud, deceive, impersonate or endanger any person;
• (i) transmit content that sexually exploits or endangers a child;
• (j) send unsolicited messages, or send marketing without the recipient's separate opt-in;
• (k) obtain unauthorized access to any account, agent or system of ours, or probe, scrape, overload or disrupt our services;
• (l) reverse engineer our services, circumvent a limit or safety measure, or use our services to build or train a competing product;
• (m) sell, rent or resell access to our services without our written permission.

A violation of this section is a material breach of these Business Terms. We may update this section effective on posting where an update is needed to protect users, our services or our legal position. You must cooperate with a reasonable request from us to verify your identity or how your agent operates.

8. Restrictions on user data

You must use the content a person sends your agent only to respond to that person and to operate your agent. You must not:

• (a) sell it, or disclose it other than to a vendor acting on your instructions;
• (b) use it for advertising, or to build a marketing list;
• (c) use an identity or contact detail obtained through our services to contact a person outside our services without that person's separate and explicit consent;
• (d) attempt to re-identify a person, or link a person across services;
• (e) train artificial intelligence models on it without our written consent and the person's;
• (f) collect health records, payment card numbers, government identification numbers, biometric identifiers or comparably sensitive information without our prior written agreement.

You must delete your copy of a person's content when that person asks you, or when we forward such a request, unless the law requires you to retain it.

9. Availability of agents

Whether an agent is available through our services is our decision. We may review an agent before making it available. Our review is not an endorsement, a certification, an audit, or a verification of your agent's accuracy, safety or fitness. We do not promise distribution, discovery, promotion or continued availability. Your agent must operate in production as it operated at review, and falsifying review or usage records is grounds for immediate termination.

Your agent's profile must identify your organization by its real name and must not imply endorsement by or affiliation with Companion, Inc. If you publish your own terms to users through your agent, Companion, Inc. is a third-party beneficiary of them and may enforce them. If you publish none, the consumer Terms of Use govern a user's use of your agent.

10. Suspension and termination

We may limit, suspend or terminate your access, or your agent's availability to users, where we reasonably believe that continued operation would violate the law or these Business Terms, infringe a right, or present a risk of harm to a person, to our services or to Companion, Inc.. We will give notice and a reason where we are able to do so, and a person will review the decision if you contact us. Suspension does not relieve you of your obligations.

These Business Terms continue while you hold a Relay Console account. You may terminate at any time by closing your account. We may terminate on 30 days' notice; on 10 days' notice for a material breach you do not cure; or immediately for fraud, a risk to safety, misrepresentation of your agent, or where the law requires it.

On termination your agents cease to be available. If you ask within 30 days we will provide an export of your organization's content. We will then delete that content from our systems within 60 days, and from backups within 90 days, retaining only what the law requires, safety records, and the de-identified usage information described above. Sections 5, 6, 8, 11, 12, 13, 14, 15 and 16 survive termination.

11. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only for this relationship, and disclose it only to persons who need it and are bound to protect it. This does not apply to information that is public, independently developed, or rightfully received elsewhere. Either party may disclose what the law compels, with notice to the other where permitted. This obligation continues for three years after termination, and for a trade secret for as long as it remains one.

12. Disclaimers

RELAY CONSOLE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANION, INC. DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR FREE OF ERROR, AND WE COMMIT TO NO LEVEL OF AVAILABILITY. WE MAKE NO REPRESENTATION OR WARRANTY, AND PROVIDE NO INDEMNITY, WITH RESPECT TO YOUR AGENT'S OUTPUT. FEATURES IDENTIFIED AS BETA, PREVIEW OR EXPERIMENTAL ARE PROVIDED WITHOUT COMMITMENT OF ANY KIND.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, HOWEVER ARISING AND EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE BUSINESS TERMS WILL NOT EXCEED FIVE HUNDRED UNITED STATES DOLLARS ($500).

“Excluded Claims” means a party's fraud, gross negligence or willful misconduct; your breach of sections 7 and 8; and amounts owed under section 14. These limits reflect the allocation of risk between the parties, apply regardless of the theory of liability, and apply even if a remedy fails of its essential purpose. Where local law limits the effect of provisions of this kind, they apply to the fullest extent permitted.

14. Indemnification

You will defend and indemnify Companion, Inc. against a third-party claim, including a claim by a user, arising from your agent or its output, your content, configuration, profile or trademarks, your breach of these Business Terms or of the law, or a transaction or relationship between you and a user.

We will defend and indemnify you against a third-party claim that Relay Console as we provide it infringes that party's intellectual property rights, excluding a claim arising from your content, your agent or its output, a combination with your systems, a modification, or use in breach of these Business Terms. If such a claim makes Relay Console unavailable, we will procure the right to continue, modify the service, or terminate the affected service.

The party seeking indemnity must give prompt notice, hand over control of the defence, and cooperate reasonably. Neither party may settle in a manner that binds the other or admits fault on its behalf without consent. This section states each party's sole and exclusive remedy for the third-party claims it covers.

15. Amendment

We may amend these Business Terms. We will post the amended version with a new date and version identifier, and we will give at least 30 days' notice by email and in the console before an amendment that materially and adversely affects you takes effect. An amendment required by law, or necessary for security, fraud prevention or user safety, takes effect on posting. No amendment applies retroactively to a dispute that arose before it took effect. If you do not accept an amendment you may terminate before its effective date. Continued use after the effective date means that you accept the amendment.

16. Disputes and governing law

Before filing a claim each party will attempt in good faith for 30 days to resolve the dispute by email. These Business Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware. EACH PARTY WAIVES TRIAL BY JURY. EACH PARTY MAY BRING A CLAIM ONLY IN ITS OWN CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Either party may bring a claim in a small claims court, and either party may seek injunctive relief for infringement or misuse of intellectual property or confidential information in any court of competent jurisdiction.

17. Other

A notice from us is given when posted in the console or sent to your account's email address. Notices to us go to [email protected]. You agree that we may communicate with you electronically. Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including an outage of a third-party model or infrastructure provider. You may not assign these Business Terms without our written consent. We may assign them to a successor of our business. You must comply with export control and sanctions laws, and you represent that you are not subject to them.

These Business Terms, the Privacy Policy, and any written agreement both parties sign are the entire agreement concerning Relay Console. Where they conflict, a signed agreement controls, then these Business Terms, then the policies they incorporate. Except for our right to enforce terms you publish to users through your agent, these Business Terms create no third-party beneficiary rights. If any provision is held unenforceable, the remaining provisions remain in force, and our failure to enforce a provision is not a waiver of it.

18. Contacting each other

Questions about these Business Terms may be sent to [email protected].